We are seeking a highly skilled and motivated Change Management Specialist to join our Enablement team. The successful candidate will play a crucial role in managing and implementing change initiatives and strategy across the B2B organization to ensure smooth communication, adoption, and achieve desired business outcomes.
Responsibilities
- Develops and implements change management strategies and plans for large departmental or multi-year programs/initiatives. Identifies and handles anticipated resistance to change.
- Creates change management goals that may aim to maximize product adoption (internal and external) as well as influence and minimize resistance to new operational processes (internal and external).
- Supplies expertise and leads a business engagement plan, including ways of assessing readiness and feedback. Secures partners and influences senior management buy-in across the department/division.
- Provides insight on best practices and common obstacles based on prior change management experiences with the aim of improving acuity across the department.
- Establishes proper engagement processes and best practices to help stakeholders recognize when change management is needed.
- Provides coaching and support to partners, stakeholders, and leaders within local teams and broader department to facilitate change. Builds trust across all stakeholder groups.
- Assess change readiness, identifies key stakeholders, and conducts impact analyses.
- Creates and/or partners to deliver change management communications and training programs.
- Collaborates with project, product, and client experience teams to integrate change management activities into project plans.
- Monitors and evaluates the effectiveness of change initiatives, makes vital adjustments, and communicates status and issues regularly to stakeholders.
- Develops measurement processes for change management success that enable business partners and stakeholders to conduct self-assessments
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Qualifications
- Experience managing internal and external stakeholders required.
- A proven ability to influence and persuade, especially with change management and implementation.
- Strategic thinking and coaching experience.
- Experience having critical and difficult conversations, especially at the executive level.
- Change management and/or project management designations preferred.
- Experience in the Retirement Plan/Institutional record-keeping industry preferred.
- Minimum of five years related work experience. Three years of business transformation and or change management experience.
- Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
Our commitment to diversity, equity, and inclusion
Vanguard's commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse-one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.
Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress-from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.
Together, we're on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care-for our clients, our communities, and each other.
Vanguard's DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report .
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.