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Support Services Specialist

AT U.S. Department of State
U.S. Department of State

Support Services Specialist

Charleston, SC

Summary

This position is in the U.S. Department of State, Bureau of the Comptroller and Global Financial Services, Global Compensation Directorate, Systems Interface (CGFS/GC/SI). The office supports the Department's mission and programs, providing critical payroll and compensation services to a community of employees and retirees, in the U.S. and at its overseas embassies and missions within an increasingly complex and dynamic international regulatory environment.

Duties

  • Coordinates administrative functions to provide the most effective support for the organization; forecasts problems and needs, identifies required resources to include budget, and develops staff facilities and procedures.
  • Receives, reviews, and approves requests for supplies, equipment, furniture, and office services and independently initiates and/or determines whether procurement is economically feasible.
  • Prepares statements of work and task orders; participates in source selection; and works closely with the Contracting Officer in order to research and process contract awards for the required services and/or supplies.
  • Performs Responsible Officer duties, which includes maintaining annual inventory checks and acting as point person to arrange annual or semi-annual floor audits.
  • Performs budget work related to the formulation, justification, and execution of SI annual operating budget.

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Requirements

Conditions of Employment
  • U.S. Citizenship is required.
  • Incumbent will be subject to random drug testing.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • Obtain/maintain eligibility to access Sensitive Compartmented Information
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/
Qualifications

Applicants must meet all the qualification requirements described below by the closing date of this announcement.

Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communication.

Examples of qualifying specialized experience include:
  • Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
  • Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
  • Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
  • Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
  • Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.
In addition, qualifying specialized experience must demonstrate the following:
  • Experience solving high complex problems while exercising independent judgement;
  • Experience assessing existing and new support services programs to determine how best they can be implemented;
  • Experience in procurement, space management, printing, records management, contractor administration, property and facility management, customer service and supply chain management.
There is no substitute of education for specialized experience for the GS-13 position.

Education

Education requirements do not apply to this vacancy announcement.

Additional information
  • For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.
  • If eligible, telework agreements may be permitted with supervisory approval.
  • Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.

Applicants who meet the minimum qualification requirements, as described in the "Qualifications" section of this announcement, will be assigned to one of three quality categories:
  1. Qualified - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of the required competencies (knowledge, skills and abilities) for the position.
  2. Well Qualified - In addition to meeting minimum qualifications, applicants must demonstrate proficiency in some but not all of the required competencies (knowledge, skills, and abilities) for the position.
  3. Highly Qualified - In addition to meeting minimum qualifications, applicants must fully demonstrate proficiency in all of the required competencies (knowledge, skills and abilities) for the position.
Highly Qualified applicants may be referred to the hiring manager for further consideration and possible interview. The category assignment is a measure of the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:
  • Ability to manage support services programs.
  • Ability to problem solve.
  • Knowledge of common policies, practices, and procedures of logistics management functions.
  • Knowledge of inventory management.
  • Knowledge procurement management.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the Highly Qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. Other 10-point preference eligible and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligible applicants within the category in which they qualify. View information on veterans' preference on OPM's Fed Hire Vets website.

Agency and Interagency Career Transition Assistance Program (CTAP and ICTAP) Eligibles: If you have never been a federal employee, you are not CTAP or ICTAP eligible. View information about CTAP and ICTAP eligibility on OPM's Career Transition Resources website. You must be rated in the Well-Qualified category for this position and submit the supporting documents listed under the required documents section of this job announcement to receive consideration for selection priority.

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Client-provided location(s): Charleston, SC, USA
Job ID: USDep-HRSC/CGFS-2025-0005
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Long-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Pension
    • Relocation Assistance
  • Professional Development

    • Access to Online Courses
    • Tuition Reimbursement
    • Mentor Program

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