The Office Director of DT/ES/CCS manages operations and provides authoritative analysis and expert advice regarding the establishment of and direction for DT's and the Department's IT customer support; and builds and maintains strong relationships with senior leaders throughout the Department and other federal agencies that rely on DT IT support to collaborate on strategic issues and share best practices and standards. Specifically, the incumbent:

• Provides authoritative advice and executive-level leadership to senior-level departmental leaders and foreign missions, as well as other USG agencies regarding DT's strategic management initiatives, as well as a broad range of IT analysis, strategic policy planning, and highly important advisory services.
• Consults with DT senior management to formulate and implement DT tactical planning processes and directs staff development and issuance of directives designed to facilitate efficiency and standardization of programs and policies in CCS Unit and Divisions.
• Formulates long-range plans and objectives and oversight for implementation of DT IT programs, projects, policies, procedures, standards, processes, and other related projects. Integrates policies, priorities, and new customer care initiatives to develop strategies that provide the most efficient and cost-effective outcomes, while establishing policies and organizational objectives that ensure that Department-wide programs fully meet customers' needs.
• Ensures that CCS's operations achieve and exceed customer service standards established by DT and the Department; determines which program areas require more or less emphasis; and provides continuing interdepartmental and intradepartmental planning, coordination, and implementation of decisions. Manages workflow and ensures timely completion of taskings from throughout the Department.
• Represents the Department in executive-level meetings to ensure the Department's positions are clearly articulated and understood on behalf of the Department to achieve cooperation amongst agency officials at all levels of the USG. Represents CCS in meeting with other DT Office Directors, Deputy Assistant Secretaries, external agencies, and the public, and commits the Office to participation in important activities related to specific IT functional and program areas. Chairs/serves on interagency committees on matters involving major cybersecurity for all aspects of information systems security, governance, and compliance.

Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Must be able to obtain and maintain a Top Secret security clearance.
• Incumbent will be subject to random drug testing.
• Requires a financial disclosure statement, OGE-278.
• One year probationary period, unless excepted by regulation.
• Verification of employment eligibility in the United States is required.

This position is a drug-testing designated position subject to random testing for illegal drug use. Appointment will be subject to the applicant's completion and favorable adjudication of a background security investigation. The Ethics in Government Act, PL 95-521 requires the applicant selected for this position submit a financial disclosure statement, OGE-278, prior to assuming the SES position, annually, and upon termination of employment.

Qualifications

Unless you are currently serving under a career Senior Executive Service (SES) appointment, are eligible for reinstatement into the SES, or have successfully completed a SES Candidate Development Program approved by OPM, you must submit a narrative statement covering each of the Executive Core Qualifications (last five questions). All applicants must submit a narrative statement covering each of the Mandatory Technical Qualification questions in order to receive consideration for the position. To view additional information on the proper preparation of Executive Core Qualification statements available on the Office of Personnel Management's website please click here. When responding to the Mandatory Technical Qualifications and Executive Core Qualifications, you must clearly show that you possess the experience, knowledge, skills and ability to perform the duties of this position by submitting narrative responses in which you detail your experience in each of the Technical Qualifications and the Executive Core Qualifications. Your examples should be clear and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives and level of contacts. You should limit your narrative to two pages per Mandatory Technical Qualification and Executive Core Qualification. Applicants who use "see resume" as a response will not receive consideration for the position.

Your experience and resume should explicitly demonstrate the following:

• MTQ 1: Expert knowledge and demonstrated ability to lead IT service delivery in a large-scale and global dispersed customer base. Demonstrated ability to build and maintain strong relationships with senior leaders and stakeholders throughout the organization and other agencies/organizations that rely on enterprise IT services and support. Experience leading large, combined federal and contracted employees through modernization, process improvement, and organizational change. Strength in strategic planning, and contractual oversight, project planning, and execution of large-scale IT service delivery and refresh of IT devices.
• MTQ 2: Expert knowledge and demonstrated ability to provide senior-level leadership, strategic management, and policy direction to optimize the Department's resources needed to formulate long-range plans and objectives and oversight for implementation of IT programs, projects, policies, procedures, standards, processes, and other related projects. Expertise and demonstrated ability to integrate policies, priorities, metrics, strategies and new customer initiatives to provide the most efficient and cost-effective outcomes that ensure that Department-wide programs fully meet customers' needs.

If you do not possess the mandatory technical qualifications described above, you may be considered ineligible for these positions.

Additional information

SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application no being processed.

SELECTIVE SERVICE - If you are a male applicant born after December 31, 1959, you must certify at the time of appointment that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Disability/Reasonable Accommodations Division, at (202) 261-8180. The decision on granting reasonable accommodation will be on a case-by-case basis.

TELEWORK - If eligible, telework agreements may be permitted with supervisory approval. This position is not eligible for remote work.

EQUAL EMPLOYMENT OPPORTUNITY - The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) - U.S. law requires organizations to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee's information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated.

• Benefits
  
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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants will be evaluated by a Qualifications Review Panel of senior officials. The Panel will rate applicants on the basis of the quality and extent of total accomplishments, experience and education. The Panel will determine the degree to which candidates possess the required knowledge, skills, and abilities to perform the mandatory technical requirements of the position and the Mandatory Executive Core Qualification requirements. Among the factors the evaluation panel will consider in determining the applicant's relative capacity and fitness for the position are education, training, experience and demonstrated executive level qualifications. The Panel will rate your application against each of the Mandatory Executive Core Qualifications and Mandatory Technical Qualifications to determine the best qualified candidates. Candidates determined to be best qualified candidates will be referred to the selecting official for further consideration for the position.

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