Summary

This serves as public notice for the use of OPM's Direct Hire Authority. Applicants who meet the qualification requirements will be forwarded to the selecting official for consideration. We may select from this announcement or any other source to fill one or more vacancies.

This position is located at the U.S. Department of State, Bureau of Diplomatic Technology, Deputy CIO for Enterprise Services, Messaging and Collaboration Services, Endpoint Engineering Services Division (DT/MCS/EES).

Duties

• Provides the technical expertise needed to plan, implement, and oversee the execution of an enterprise-wide virtual desktop infrastructure solution.
• Responsible for maintaining a positive security posture through rigorous application of INFOSEC and information assurance principles, and ensures continued Authority to Operation for all virtual desktop infrastructure.
• Ensures deployed services are supported in accordance with established Service Level Agreements and customer service performance requirements. Directs the development of customer support policies, procedures, and standards.
• Responsible for all financial planning and documentation for areas such as R&D, cloud resource consumption, licensing, implementation, staffing, training, and forecasting O&M costs. Create strategies to fund program activities.
• Reviews virtual desktop infrastructure design and configurations for security vulnerabilities, and recommends remediation upon finding any.

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Top Secret security clearance.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/

1. Attention to Detail - Experience reviewing information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.
2. Customer Service - Developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.
3. Oral Communication - Briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience.
4. Problem Solving - Identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. Possess the ability to anticipate information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

• Experience working with virtual desktop technologies, such as VMWare Horizon, Citrix, and Microsoft Remote Desktop Services.
• Experience with networking concepts, such as Virtual Local Area Networks, Virtual Private Networks, firewalls, and load balancers.
• Experience with of data encryption, access control, and cybersecurity measures for virtual desktop environments.
• Experience integrating virtual desktop infrastructure with other enterprise solutions, including cloud platforms, identity management systems, and productivity tools like Microsoft O365.
• Experience with hypervisors, server virtualization, and endpoint management.

• For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.
• If eligible, telework agreements may be permitted with supervisory approval.
• Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Ability to serve as a team leader and assign, review, and oversee the work of team members.
• Ability to adjust to change, work pressures, or difficult situations without undue stress.
• Ability to consider new ideas or divergent points of view.
• Knowledge of computer networking concepts and protocols and network security methodologies.
• Knowledge of information technology life cycle management concepts.
• Ability to communicate effectively orally and in writing.