Summary
This position, located at the National Foreign Affairs Training Center (NFATC), is in the Business Technology Division, School of Applied Information Technology (SAIT), at the Foreign Service Institute (FSI). SAIT is responsible for all information technology (IT) development and training needs for employees of the Department of State, as well as employees of other Federal agencies.
Duties
- Serves as a technical expert in analyzing, evaluating, and resolving complex systems issues used in a wide range of technology courses and activities.
- Evaluates and applies Department of State IT governance to platforms, standards, processes, and methodologies used in SAIT training and education programs.
- Analyzes overall systems requirements and provides technical guidance to improve complete training systems functionality.
- Serves as liaison between software development, sustainment, and integration that identifies and addresses technology problems.
- Teaches other subject matter expert instructors on how to setup hardware systems and software applications to support hands-on training exercises.
Want more jobs like this?
Get Software Engineering jobs in Arlington, VA delivered to your inbox every week.
Requirements
Conditions of Employment
- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Secret security clearance.
- Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/
Applicants must meet all the qualification requirements described below by the closing date of this announcement.
Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Qualifying specialized experience must demonstrate the following: NOTE:
- Experience in designing, developing, and evaluating courses and/or curriculum in an IT environment;
- Experience in applying IT systems for classroom, software, and hardware use;
- Experience in teaching IT professionals on hardware systems and software applications;
- Experience in providing guidance and appropriate resolution on a variety of IT issues for classroom use; and
- Experience in evaluating workstation and server hardware, operating systems OR application software to determine the most appropriate model or version to purchase.
There is no substitute of education for specialized experience for the GS-13 position.
Education
Education requirements do not apply to this vacancy announcement.
Additional information
- For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.
- If eligible, telework agreements may be permitted with supervisory approval.
- Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Under the provisions of the Authority, 22 U.S.C. 4024(a)(4)(B); Section 704(a)(4)(B) of the Foreign Service act of 1980, veterans' preference and traditional rating and ranking of applications does not apply. For this announcement, all applicants will be assessed to determine if they meet the qualifications for this position, specifically the education, specialized experience, and knowledge, skills, and abilities (KSAs) necessary to perform the work of the position. All applications that meet the required qualifications will be referred to the selecting official in the order in which the applications were received.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity.
Your qualifications will be evaluated on the following KSAs and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
- Ability to communicate with customers/clients with a wide variety of backgrounds.
- Ability to manage and complete long-term projects.
- Skill in identifying complex problems and reviewing related information.
- Skill in communicating effectively in writing as appropriate for the needs of the office.
- Knowledge of training technology.
You may preview questions for this vacancy.