Purpose of Job
Job Requirements
USAA is seeking a Vendor Manager with preferred experience in Call Center Management to support the member debt call center collection and estate by analyzing and evaluating relevant moderately complex business data, information, metrics, and processes to identify opportunities and solutions to business plan development and optimization of business operations.
This role will sit in San Antonio Home Office II/III or Remote Work Opportunity Available.
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
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Follows written risk and compliance policies and procedures for business activities.
Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives, and recommended actions.
Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
Develops and maintains an understanding of overall moderately complex business functions.
Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
Reviews, validates, and/or analyzes reports that function as a control to existing processes.
Assists with the documentation of new and revised departmental procedures.
Develops and analyzes additional ad-hoc reports as needed by Management.
Minimum Experience:
Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
Knowledge of business operations and systems/business requirements processes.
Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
Preferred Experience:
2+ years’ experience Vendor Management/Oversight
Strong Understanding of Probate/Estate Collections as well as Collection Practices, Laws and Regulations
Highly Organized with Exceptional Administrative Skills
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300.00 - 119,500.00 *(this does not include geographic differential it may be applied based on your work location) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*GeographicalDifferential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
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USAA Total Rewards
Relocation assistance is not available for this position