Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Acquires and applies a foundational understanding of fraud schemes and investigative strategies to investigate questionable, suspect, or fraudulent first- and third-party claims.

• Acquires and applies a foundational knowledge of P&C insurance industry products, services, and processes in investigating claims, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.

• Acquires and applies foundational knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Participates in the collection of evidence through interviews and thorough searches of investigative databases, internal resources, Internet resources, and public records.

• Makes recommendations within defined authority guidelines.

• Prepares detailed and comprehensive investigation reports summarizing the results of the investigation.

• Assigns and coordinates internal and external resources.

• Handles CAT duty responsibilities as business requires within the defined role.

• Develops relationships with industry and other contacts involved in fraud investigation, detection, and prevention.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• 1 year of claims adjusting experience or 2 years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.  

• Proven investigatory skills.

• Ability to organize, analyze, and effectively determine risk and appropriate response.

• Analytical and problem-solving skills.

What sets you apart:

• P&C experience to include Auto, Property and Underwriting

• SIU, Fraud Investigations, Military or Law Enforcement experience

• Ability to use public record systems and/or claims databases to support investigations

• Ability to work with minimal direct supervision and run an active caseload

• Proficiency in establishing, documenting, and pursuing appropriate investigative awareness and strategies

• Related professional designations (e.g. CIFI, CFE, CPCU, etc.)

• Have the ability to work across multiple time zones

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110.00 - $113,400.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.