Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

This position can work remotely in the continental U.S. with occasional business travel.

The Opportunity

As a dedicated Program Manager Senior, you are responsible to facilitate and drive the planning, execution, and delivery of moderately complex, specific, to the achievement of strategic business goals, operational objectives, and program-level requirements. Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).

What you'll do:

• Drives implementation of low to moderately complex work efforts, working closely with cross-functional teams and resources to achieve deliverables and milestones within established timeframes.

• Plans, directs, organizes resources, and coordinates all project activities for moderately complex work efforts through the development work efforts plans intended to accomplish goals and objectives within prescribed program guidelines, timeframes, scope, and budgets.

• Monitors and reports on business objectives, work efforts achievements, and key indicators.

• Communicates with stakeholders and provides insight on issues through root cause analyses.

• Facilitates collaboration on creative alternatives to work efforts challenges and resolves issues with subject matter experts.

• Removes obstacles and impediments to ensure business and operational objectives are met.

• Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

• Identifies and applies best practices and needed process improvement; drives adoption and challenges standards.

• Monitors project execution to deliver incremental business value for communication to stakeholders and program managers.

• Participates in the creation of the master work efforts plan from the underlying plans (if applicable).

• Assists in defining the control and the overall delivery of the work efforts to meet the goals, objectives, and success criteria.

• Establishes overall cadence for communication with impacted stakeholders and provides framework for underlying work efforts(s) communication plans.

• Manages risk by using best risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.

• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. ​

• 6 years of relevant experience in project or program management, including planning, tracking and delivery.

• Comprehensive knowledge and demonstrated application of project management tools and methodologies.

• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

• Possess a thorough understanding of scope definition, process, and solution mapping; process structures and components; and standard project planning methodologies.

• Broad experience supporting projects with complex deliverables including information technology and dependencies across organizations.

• In-depth understanding and experience working within risk management policies and procedures.

What sets you apart:

• Ability to influence, coordinate, and drive accountability for the execution of work through hard deadlines.

• Experience working with highly sophisticated regulatory matters.

• Experience working with bank financial crimes/fraud/AML.

• US Military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990-$172,000.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.