Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated SIU field investigator, within defined guidelines and framework, you will help protect USAA and our members from potential fraudulent claims by investigating complex fraud investigations with significant financial impact to USAA. This may involve working with Legal Counsel, government agencies and outside consultants in compliance with state laws and regulations for an assigned operational specialty team.

This is a field-based role in Texas for the major case unit. Candidates who are willing and able to work in the Dallas/Fort Worth, San Antonio, or Houston areas are encouraged to apply.

Relocation assistance is not available for this position.

What you'll do:

• Leads the execution of fraud prevention strategies and investigative operations.

• Leads high exposure, high profile and critical work assignments, and special investigations involving sophisticated niche fraud referrals, (examples: organized provider rings, staged accidents, large losses of significant exposure and broad scale PIP/Casualty Schemes) across multiple entities or functions.

• Applies advanced knowledge of P&C insurance industry products, services, and processes in investigating claims. This includes P&C insurance policy contracts and coverages and claims handling process and procedures.

• Applies advanced knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.

• Processes large quantities of unstructured detailed information with high levels of accuracy by collecting evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.

• Makes appropriate and prompt decisions to identify potential complex fraud within defined guidelines.

• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results and outcome of the investigation.

• Serves as subject matter authority for team members including providing expert mentorship and training for fraud investigations.

• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.

• Develops proactive actions and conveys compelling arguments to influence disposition of arbitrated and litigated cases effectively and efficiently.

• Handles CAT duty responsibilities as business requires. 

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

•  High School Diploma or General Equivalency Diploma.

• 4 years of P&C SIU/Fraud investigation experience; OR 6 years relevant fraud industry investigation experience.

• Expert knowledge and understanding of fraud investigations as well as application of case law and state laws and regulations.

• Must be a skilled investigator with experience taking sophisticated statements from multiple parties to an event.

• Ability to capture broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.  

• Demonstrated ability to coordinate and prioritize workload, performing multiple tasks and devising solutions to problems.

• Experience using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.

• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

• Experience in concurrent handling of specialty/complex/litigated claims/cases as well as mediation/arbitration/trial preparation and participation. 

What sets you apart:

• 3+ years of experience conducting multi-claim major case investigations in multiple jurisdictions

• Comprehensive experience applying various causes of action for potential affirmative fraud litigation

• Experience with investigations in more than one line of business (for example, auto/property/casualty)

• Experience working in projects within SIU

• Experience leading or mentoring other SIU investigators

• At least 5 years of SIU/investigative experience in P&C

Other Requirement:

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an efficient process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The pay range for this position is: $81,770 - $156,290.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.