Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Bank Fraud Issues Management Advisor, you will be positioned between the first line and second line of defense, advising business actions to remediate issues. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives.

Additionally, you will be responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. You will manage risk assessment data and uses critical thinking to identify key data-driven insights.

This position can work remotely in the continental U.S. with occasional business travel.

Relocation assistance is not available for this position.

What you'll do:

• Lead and drive solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.

• Perform ongoing supervision and oversight of controls and share knowledge with team members to evaluate the effectiveness of established business controls.

• Responsible for risk data analysis, report preparation and trend analysis, using business intelligence tools.

• Anticipate business needs and proactively finds opportunities to improve and strengthen the control environment through actionable insights.

• Assist with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with frameworks.

• Partner with customers to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.

• Lead project team through concept, planning, execution, and implementation phases for effective and timely risk remediation.

• Advise senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and brings up issues and findings to appropriate partners.

• Build and maintain processes, procedures, and tools for handling exception alerts as they occur, including monitoring of resulting exception cases.

• Provide control oversight to ensure compliance with laws and regulations.

• Serve as a primary resource to team members.

• Ensure risks associated with business activities are identified, measured, and controlled in accordance with policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Minimum 6 years' experience in issue management supporting risk-related, compliance related, or business control design activities; OR 6 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field, and 4 years of experience in issue management supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative field, and 2 years of experience in issue management supporting risk-related, and/or compliance-related, or business control design activities.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA

What sets you apart:

• Experience in Issue Management and the management of Issues in a system of record.

• Ability to effectively advise on risk and risk mitigation actions to include the development of controls.

• Strong organizational skills with the ability to lead and drive tasks.

• Strong written and oral communication skills with ability to communicate with effectively and confidently and present to Executive Leadership

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $172,000.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.