Job Posting End Date: October 25
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
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*All the benefits listed above are subject to the terms of their individual Plans.
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
The Manager will be responsible for a team of multi-level Market Specialists. The team delivers manual rates to brokers, sales teams, and underwriting partners across multiple products and platforms in support of UUS growth strategy and objectives. The team will also support the sold case submission process.
This role will establish collaborative partnerships with key business partners to ensure that rate delivery and submissions meet the needs of all internal and external stakeholders.
In the day to day operations of the team, the Manager will ensure that service standards, consistency, and quality of rate delivery are within acceptable ranges, proactively addressing trends to achieve overall objectives.
The Manager will be accountable for, recruiting, hiring, retention and development of a high performing team and ensure effective training of team members within the organization. The manager will effectively address performance concerns, and create an engaging, high performing client first culture.
This position will support and lead strategic projects which will optimize Unum's position to meet diverse and changing marketplace needs for the organization and its partner operational areas.
Principal Duties and Responsibilities
Talent Management
- Recruit, hire, and ensure effective training in support of overall success
- Ensure development of people and ongoing focus on the competencies required to achieve strong team relationships, effective critical thinking skills and client first focus.
- Implement and effectively manage organizational change.
- Commit to making bold moves to develop, attract and retain top talent leading to an engaged high performing team.
Operational Leadership
- Ensure team meets required standards for quotes and submissions; monitor and make adjustments to provide partners with high quality, consistent and predictable delivery.
- Collaborate with business partners to drive business efficiency in the quote and submission process, facilitate a feedback/adjustment model, develop and implement strategic initiatives that improve productivity, operational efficiency, quality and consistency in overall rate delivery.
- Demonstrate alignment of shared objectives and partnership/ advocacy for field offices by setting a pace and appropriate tone of urgency as well as a desire to win.
- Effectively supports and aligns their team to the appropriate field partner, office, region based on needs and to ensure a cohesive, strong, and successful partnerships.
- Achieve a high level of personal credibility with Sales and Underwriting teams, Client Management and Brokers.
- Collaborate with up and downstream operations to ensure overall achievement of each operation's business goals.
- Effectively deliver results by making sound business and risk decisions in a fast paced environment with multiple priorities.
- Communicate and build support for corporate mission and objectives.
Continuous Improvement
- Monitor marketplace trends and partner with operational areas to effectively adapt to change and thereby retain a competitive advantage.
- Analyze, drive and implement process improvements centered on ease of doing business, service excellence, training and knowledge management.
- May perform other duties as assigned
Job Specifications
- Four-year degree, with preference to 3-5 years of increasing responsibility of management experience in a high production/high transaction operation.
- Strong knowledge of the insurance business, Unum's product offerings, corresponding workflow processes, risk concepts and service model offerings.
- Strong understanding of risk management principles and demonstrated ability to leverage risk assessment to make effective decisions.
- Ability to cultivate and maintain an effective network of business partnerships to leverage optimal outcomes.
- Credibility with the field, underwriting and operational partners.
- Ability to fluidly operate and guide teams in a fast paced environment with multiple priorities.
- Proven ability to think strategically and act tactically.
- Demonstrated ability to have command and control over operational metrics/indicators/trends, and the ability to take action to deliver key business objectives.
- Seasoned leadership skills with a proven ability to develop strong team engagement.
- Proven ability to develop and manage a talent pipeline within the organization.
- Demonstrated ability to lead and manage operations with multi-site/virtual teams.
- Strong interpersonal, collaboration, persuasion, communication and negotiation skills - both written and verbal.
- Understanding of the external market.
- Position may require travel as needed.
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~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$75,500.00-$142,700.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum