When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

• Bachelor's degree or equivalent business experience (Master's degree is a plus).
• 8+ years of experience in analytics, problem-solving, and delivering value through digital solutions.
• Strong understanding of customer journey behaviors and technology-driven transformations.
• Proven ability to drive digital transformation through user adoption, marketing campaigns, and operational readiness.
• Experience in project delivery, risk management, and fostering a culture of change with strong communication skills.
• Strategic and operational thinking with expertise in Agile methods.
• Proficiency in developing cost-benefit analyses to secure buy-in from senior leadership.
• Demonstrated success in delivering data-driven solutions that enhance customer experience.
• Strong research, problem-solving, and critical thinking skills with actionable outcomes.
• Collaborative team player with the ability to work across diverse teams and functions.
• Proven leadership in mentoring and developing team members.
• Ability to travel as required.

• Lead technology and process assessments for assigned organizations, presenting digital solution recommendations to senior leaders.
• Partner with Product Owners to shape long-term digital and technology roadmaps, ensuring alignment with company strategy and measurable impacts on operational readiness, customer experience, and financial ROI.
• Develop business plans for projects, including detailed financial cost-benefit analyses.
• Research, analyze, and synthesize complex information to identify business opportunities and challenges.
• Design digital solutions that support strategic objectives, enhance business goals, and improve efficiency, reducing operational costs while elevating customer experiences.
• Simplify and reimagine processes to deliver transformational digital experiences.
• Develop and implement change management plans, acting as a champion of digital transformation.
• Conduct quantitative and qualitative analyses of marketplace trends and internal processes to drive actionable recommendations.
• Maintain a customer-centric mindset, identifying key components of engagement to improve experiences and drive business solutions.
• Lead large-scale transformational projects, using data-driven insights to improve customer experience and operational readiness.
• Present innovative digital solutions to senior leaders through compelling data-driven storytelling.
• Stay current on emerging digital technology trends, identifying opportunities to leverage them for improved business performance and customer satisfaction.
• Mentor transformational specialists and manage small teams when required.
• Build effective partnerships with business leaders, project managers, and subject matter experts to identify and address business needs with actionable solutions.
• Collaborate with Product Owners and IT professionals to manage dependencies and deliver value across journeys.