CX Intervention Manager

Job Posting End Date: March 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

• Support the evaluation of strategy choices and long-term impacts, including support for business development activities
• Lead the aggregation and analysis of CX portfolio data (Focused on Growth, Persistency, and Efficiency) and develop presentation materials for senior leadership to help facilitate strategic planning discussions and drive decision making.
• Partner with business leaders to help shape functional area business plans and report on the status of plans, in order to identify and help resolve off track items or risks to the plan.
• Contributes to the development of presentation documents for company and enterprise leadership, including Board of Directors meetings, to communicate Unum plan and results
• Engages with business and IT leaders to develop business cases for interventions, including leading the creation of metrics-driven assessments, to determine financial feasibility and prioritization.
• Encourage adherence to and application of agile frameworks, promoting communication and collaboration across large enterprises and utilizing tools to track and report results and metrics for the intervention portfolio.
• Collaborates with business and IT partners to maintain strategic alignment and evaluate prioritization of intervention backlog.
• Evaluate return on investment for implemented or completed projects and help ensure accountability for realizing or achieving expected benefits.
• Facilitate cross-team planning to ensure dependencies are met and maintain line of sight.
• May support capital planning and reporting, partnering across planning and finance and IT functions to ensure appropriate documentation.
• Train and mentor less experienced team members.
• Support transformation initiatives including communication and coordination, as necessary.
• Promote the benefits of change and act as a catalyst for change across the corporation.

• Bachelor's degree required, 5+ years project management and/or agile (lean) certification strongly preferred.
• Knowledge of project management methodology and a broad understanding/awareness of other methodologies a plus.
• Experience with product development lifecycle a plus.
• Strong oral, written communication and presentation ability.
• Experience coordinating cross-team efforts a plus.
• Strong analytical skills
• Ability to work effectively in a dynamic, rapidly changing business and technical environment.
• Strong negotiation skills.
• Strong ability to influence.
• Knowledge of the company's sales, marketing, and analytics preferred.
• Knowledge of the company's products, services, and businesses preferred.
• Knowledge of the company's systems and infrastructure a plus.