Job Posting End Date: January 22

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

• Responsible for policy administration and the coordination of activities associated with group plans, fee related products and services.
• Educate customers and brokers on products, processes, technology, and offerings, engaging in education on their unique benefit plan design and/or digital ecosystem.
• Support and resolve billing inquiries from external and internal partners through effective research and education.
• Apply customer premium from various internal accounts and process refund checks as necessary to resolve billing discrepancies.
• Review and understand policy provisions and internal workflows to identify when to collaborate effectively across functional teams.
• May perform audits including, but not limited to, enrollment activity, premium remittance and allocation, compensation validation and policy changes.
• Drive customer satisfaction by managing and prioritizing the high volumes of inquiries from internal and external customers.
• Connect with clients on outstanding balances.
• Monitor and takes action on various critical financial reports and data.
• Contribute to individual and team level metrics to ensure that departmental goals are met.
• May assist in improvement opportunities (assisting with projects and piloting new workflows and procedures) and rollout of new products.
• Maintain high quality standards and accuracy on all interactions and outputs.
• May assist field partners and with billing timeline development for new and reenrolled accounts, including change and deduction needs. Obtaining initial premium payment for enrollments events.
• May perform other duties as assigned or coach others as needed.

• College degree preferred, or equivalent experience required
• 1-2 years of experience in Customer Services, Billing or HR administration preferred
• Strong customer service orientation
• Ability to utilize and leverage technology and systems
  • Solid research and problem-solving skills, with the ability to make sound business decisions and utilize resources
  • Developing understanding of insurance marketplace
  • Developing effective relationship building and consultative skills
  • Demonstrates leadership capabilities as defined in Unum's Leadership and We are Unum characteristics
  • Strong communication and collaboration skills, both verbal and written
  • Good interpersonal negotiation, persuasion, and conflict management skills
  • Solid organizational, planning, and time management skills - able to balance competing priorities and navigate in a fast-paced, complex environment
  • Versatility/adaptability with ability to embrace change
  • Strong Excel skills preferred
  • Solid mathematical aptitude, analytical skills, and attention to detail