Job Posting End Date: October 09

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

• Achieves high customer satisfaction during ongoing premium reconciliation processes When necessary, educates customers on products and processes
• Responds to inquiries and service requests from internal and external partners
• Works effectively and collaboratively with internal partners to ensure service standards and customer needs are met and/or exceeded
• Conducts analysis and develops quality premium reconciliation solutions that meet customer expectations
• Evaluates and resolves service issues relying on exceptional communication skills, strong business knowledge and process expertise
• Meets individual goals while assisting to meet team goals
• Actively seeks opportunities to suggest/implement changes which improve workflow and/or reduce operating costs
• Makes appropriate systems/file updates and documentation
• Identifies trends in metrics, processes, etc. and make suggestions to improve. Shares these trends and ideas with the team. Embraces and leads change
• Serves on project teams and provides input and ideas for process improvement
• Effectively handles a full caseload with high quality
• May perform other duties as assigned

• Bachelor's degree preferred or equivalent, relevant business experience
• Customer service orientation with demonstrated commitment to meet/exceed customer needs.
• Communication and interpersonal skills (phone skill, oral and written).
• Ability to make sound business decisions, which balance customer satisfaction and financial integrity.
• Partnering skills which contribute to building relationships with partners and other service team members. Displays team-oriented skills
• Ability to adapt and work effectively in a continuously changing environment. Able to multi-task and prioritize appropriately when competing demands and large volumes develop
• Solution oriented individual demonstrating good investigative, research and problem-solving skills
• Proficiency on systems and processes particular to the employee's specific area
• Self-directed ability to work in fast paced environment, both as part of team and individually
• Working knowledge of Unum's Group, VB, or Colonial product portfolio, and contractual provisions and the ability to process premium across these lines
• Ability to seek out developmental opportunities and continuously improve skills.
• Consistently demonstrate a high level of professionalism through a strong worth ethic that positively influences the work habits of the team
• Detail oriented with a focus on quality and consistently meeting goals
• Solid mathematical aptitude and analytical skills
• Existing remote employees are eligible to apply