When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

• Provide excellent, responsive customer service and issue resolution to complex tax questions from claimants, policyholders, field personnel, home office personnel and tax authorities that contact the Tax Reporting Group (TRG) via the 1-800 call center, Tax unit Questions (e-mail) and NaviLink.
• Receives inquiries and complaints from above parties and works to resolve and correct issues in a timely and courteous manner and maintain proper documentation of resolution. Consult with field personnel, brokers, DBS, claimant and policyholder in proper tax adjudication of claims, including communication of Unum's tax procedures, guidelines and services and complex subjects such as the methods of calculating taxability. This position provides information but does not give tax advice which at times is a fine line.
• Calculate and submit corrections to W-2s, W-2Cs and 1099s, obtaining proper documentation.
• Identify/respond to existing taxation discrepancies between contract, system coding, and clients' documentation and collaborate with proper parties for resolution.
• Conducts policyholder audits with consultation from management, as needed, for proper tax withholding and reporting. Able to perform all aspects of the audit, including generation of needed reports, obtaining needed supporting documentation and communicating with internal and external parties.
• Reviews and revises policyholder reports from all legacy systems to assure they accurately reflect third party sick pay reporting and are distributed in a timely manner.
• Calculate and process FICA, FIT and SIT tax refunds and underpayments in legacy systems.
• Provide verification of claimant sick pay income to Federal and State governments, Social Security Administration and Department of Veteran Affairs.
• Consistently demonstrates high quality results identified through quality reviews.
• Perform other duties as assigned.

• Bachelor's degree in accounting/finance or equivalent education preferred.
• Financial background (accounting, finance, tax) work experience required.
• Solid knowledge of tax laws and current developments.
• Excellent customer service history.
• Strong computer skills required.
• Solid analytical, organizational and communication skills, including listening.
• Ability to operate with minimal direction and multi task.
• Ability to work in a fast paced, compliant-oriented environment, paying close attention to detail.
• Judgment and independent decision making required for moderate issues.
• Strong collaboration and negotiation skills.
• Professional demeanor.
• Ability to interact with all levels of management.
• Strong math and calculator skills.