Transformation STAR Analyst
Primary Responsibilities:
- Anticipate customer needs and proactively identified solutions
- Provide insight into areas of opportunity on metrics and / or the efficient use of resources using data both internally as well as with our vendor partners.
- Utilize models, dashboards, processes to facilitate awareness and understanding both within the workforce teams as well as the operational business units they support
- Plan, prioritize, organize, and complete work to meet established objectives
- Find creative solutions to complex problems through data management and analytics
- Communicate strategic plans, trends and volume expectations for internal and vendor populations
- Anticipate customer needs and proactively identify solutions
- Make decisions autonomously with little direction to identify/solve complex problems
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Demonstrated Skills:
- Analytical skills
- Statistical modeling experience
- Excellent written and verbal communication
- Presentation skills
- Advanced understanding of Excel
- Negotiation/influence and relationship management skills
- Be a strong change agent and resilient to roadblocks
- Bias toward action
- Solve complex problems on own; proactively identifies new solutions to problems
Required Qualifications:
- 2+ years of experience in service operations center, call center or Workforce Management
- 1+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)
- 1+ years of experience leading or managing projects
- 1+ years of statistical analysis experience
Preferred Qualifications:
- Undergraduate degree
- 1+ years of experience working in systems administration, logistics, demand planning, or reporting
- 1+ years of experience working with financial models/budgets
- Experience scheduling, conducting planning meetings, and managing capacity
- Health care industry experience
- 1+ years of SQL coding
- 1+ years of Tableau utilization
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.