The Clinical Operations Supervisor is responsible for the clinical operations in the department to ensure that quality of care and excellent customer service are delivered to our patients.

Primary Responsibilities:

• Oversees the clinical staff and/or non-clinical staff within clinical operations including training, mentoring, and counseling
• Maintenance and evaluation of staff performance and attendance
• Ensures quality Customer Service is provided to the patients and visitors courteously and promptly by staff
• Effectively communicates both Group and Department-specific information to staff for patient education (i.e., hours, par insurance plans etc.)
• Improves quality of care by performing and reviewing competencies and implementing appropriate action plans as need to bring staff to standards of care
• Works with staff to ensure the workflows are being maintained, patient flow is efficient, and quality of care is delivered
• Ensures employees are aiding and supporting to the providers by preparing equipment, stocking rooms, addressing patient concerns, and delivering clear and concise documentation of patient messages
• Develops and implements policies and workflows to meet the daily needs of the practice to increase patient satisfaction, decrease errors and improve quality of care
• Works routinely with management to provide feedback and correction of recurring errors

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• Bachelor's degree OR 3+ years of experience in a medical practice environment

Preferred Qualifications:

• 3+ years of experience in a leadership role
• Knowledge of various software applications such as Microsoft Excel, Word, Outlook, etc.
• Proficiency with using computers and computer programs
• Familiarity with electronic medical records

New York Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.