Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for greeting, providing excellent service and valuing patients, providers, staff, and others as the highest priority. It is the responsibility of the Registration & Scheduling Specialist to competently assist patients prior to and during their appointment by obtaining and updating the patient's personal and insurance information into our systems. By serving patients in a professional, cheerful, and helpful manner this position acts as a liaison between the patient, provider and other staff members to ensure that patients receive the care they need.

• Greet customers, face to face or over the phone, in a prompt, courteous and helpful manner and ensure customer needs are met. Answer questions and provide accurate and helpful assistance to patients and other guests
• Book, coordinate and reschedule patient's appointments. Relay necessary messages to clinic staff. Assist in necessary triage of patients to the back office for appropriate clinical decision making
• Interview and schedule/register patients, establish accounts, verify/update patient demographics/insurance coverage in computer
• Collect payments from patients and issue receipts. Reconcile cash received daily
• Provide assistance to patients. Arrange transportation for customers as needed (taxi, bus schedules, other commuter services). Schedule transfer services if required for a visit. Schedule translator as needed
• Assist keeping clinics shared folder updated by processing e-faxes and other documentation
• As needed, act as the Clinic Concierge, greeting, directing and assisting patients and visitors
• Attend meetings as required
• Maintain strictest confidentiality
• Perform other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

• High School Diploma/GED (or higher)
• 1+ years of customer service experience

• 1+ years of experience with patient registration or scheduling
• Completion of a course in medical records technology
• Background with insurance plans and billing