Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
As an Associate Director UX Design, you will lead a team and have ownership over a end to end experiences. You will work with other designers, strategists, researchers and content strategists to develop and translate the product strategy into a compelling design vision
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Primary Responsibilities:
- Take ownership for a broad set of features or experience or strategic initiative
- Build and distill the broad experience design vision and principles into design opportunities and strategies to solve
- Lead teams in translates abstract concepts and problems into simple, elegant, and innovative designs expressed in sketches, diagrams, and rapid prototypes for responsive, mobile, and conversational channels
- Provide design recommendations based on technical feasibility, usability findings, A11y, legal and design best practices
- Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation
- Leverages best practice design principles and trends to contribute with insights and stellar user experiences
- Be a trusted design partner in a cross functional team (designers, engineers, product, researchers etc.), delivery designs on time and to the highest quality
- Collaborate and contribute reusable design components in partnership with Design System team
- Work on multiple projects at a time
- Makes research and design decisions that takes into health equity considerations (including but not limited to: disability status, health literacy levels, demographics, cultural backgrounds, etc.) to improve healthcare access for all members
- Supports teams in identifying insights and making design decisions that map to health equity targets and health outcome goals (i.e. clinical quality measures such as HEDIS and STARS)
- Design Strategy and Thought leadership
- Lead teams in exploring emerging opportunities in design and healthcare digital space, evaluate and evangelize as needed
- Driving design thought leadership in the organization
- Skilled navigating ambiguity to lead others get to clarity, alignment, and a pathway forward
- Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user-centric experiences.
- Be able to frame the problem space and structure and assign the work to be done
- Team leadership and management
- Leading a team of designers and supporting their career development
- Delivery of high quality across a portfolio of work
- Create an inspiring, collaborative, creative and inclusive environment for designers
- Leading discussions and critiques of work, soliciting requirements from stakeholders, being a key partner in helping deliver on our mission
- Reviewing and approving work performed by team, partners and agencies and providing recommendations for improvement
- Establish the team culture, and promote engagement
- Effective people leader: Be able to attract, lead, manage and mentor employees to ensure retention, development and exceptional performance
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- 6+ years of hands on experience with information architecture, interaction design, ux design or graphic design
- 6+ years of experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure)
- 5+ years of working with cross functional stakeholders including Technology, Product, Operations, Business, Analytics, Voice of the Customer, etc.
- 5+ years of experience presenting to stakeholders
- 5+ years of implementing and maintaining best practices as it relates to the multiple layers and process of design
- 3+ years of planning and facilitating workshops and/or presenting to key partners and decisions makers
- 1+ years of experience managing, mentoring, or providing direction to other UX designers on a project that you led
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.