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Customer Service Officer

AT Unilever
Unilever

Customer Service Officer

Chennai, India / Remote

Job Description: Department: Ice Creams Title: Customer Service Officer Location: Ananthapur Grade: 1A

MAIN JOB PURPOSE:

The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

JOB SUMMARY (JOB DESCRIPTION)

  • Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
  • Achieve sales targets through personal selling (visiting market) and driving RS system.
  • Analyse how to improve the competitive position in the market through improved customer service.
  • Negotiate with his RS and develop his people on managing customers to obtain more business.
  • Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
  • Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
  • Within budget limits for brand activities organize promotion activities in consultation with the superiors.
KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS)

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  • Required a Minimum Fulltime Graduation
  • Minimum 2 years of Experience in Channel Sales.
  • Excellent in ROI Calculations & RS Distribution Management
  • Should be well-versed with RS appointment & Sales Planning
  • Conducting promotional activities & execution
  • Decent Communication in English and Local language is desired
#LI-Remote

Client-provided location(s): Chennai, Tamil Nadu, India
Job ID: unilever-R-96724
Employment Type: Other