IT Service Desk Technician

IT Service Desk Technician

Pay from $24 to $30 per hour with significant growth and earning potential!

Corporate Headquarters

12575 Uline Drive, Pleasant Prairie, WI 53158

Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.

Better together! This position is on-site in Pleasant Prairie, WI or Waukegan, IL based on need, and we are looking for people who share our passion.

Hours: Monday - Friday, 12 PM to 8:30 PM

Position Responsibilities

• Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.

• Create incident tickets to document issues and route tickets to appropriate support group.

• Handle major IT incident management to quickly resolve issues that impact the business.

• Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.

• Conduct user account set-up, security maintenance and systems monitoring.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• 3+ years of experience as IT Service Desk Technician or Data Center Operator.

• Experience with incident, change and problem management in a multi-location data center.

• Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café and first-class fitness center with complimentary personal trainers.

• Over four miles of beautifully maintained walking trails.