Customer Service Manager - Systems
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Systems Manager for our Customer Service department, your team will build and test the tools our customer service reps rely on!
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Manage, mentor and develop team of User Acceptance Testers in our state-of-the art customer service call center.
Ensure thorough and accurate testing processes are in place.
Direct large-scale customer service systems projects and implementations, serving as a resource for Customer Service management.
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Building and maintain relationships with key internal business areas and third-party providers.
Minimum Requirements
Bachelor's degree.
5+ years in Customer Service or Call Center management.
Experience with project management, User Acceptance Testing methodology and Customer Service Systems implementations preferred.
Excellent time management, organizational and communication skills.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is a drug-free workplace.
EEO/AA Employer/Vet/Disabled
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