Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

• Formulate and implement a long-term strategy for Professional Services that aligns with the overarching business goals of the organization
• Create and communicate an inspiring vision for the organization that resonates across all levels
• Champion initiatives that drive continuous improvement and operational efficiency across service delivery
• Work closely with Sales, Support, and Product Management departments to align strategies, enhance product offerings, and ensure seamless customer experiences while fostering a culture of collaboration and partnership

• Cultivate and sustain robust relationships with key customers, ensuring their needs are met and exceeded
• Design and execute comprehensive customer success programs that enhance satisfaction and retention

• Lead efforts to attract, develop, and retain a high-performing Professional Services team
• Promote a culture of excellence, collaboration, and innovation within the team

• Strategically identify and capitalize on new revenue opportunities within the Professional Services domain
• Collaborate on the development and implementation of pricing strategies and sales enablement initiatives

• Manage the entire lifecycle of Professional Services, including implementation, customer enablement, support transitions, and consulting services
• Streamline service delivery processes and implement industry best practices
• Drive the development of innovative business models that create value for all stakeholders, challenging traditional approaches

• Develop and manage the Professional Services budget, ensuring financial targets are met
• Maintain an in-depth understanding of the HR and payroll industry, including regulatory compliance and emerging trends

• 15+ years of experience in a leadership role within Software Delivery, with a proven record of accomplishment in the SaaS industry
• Proven track record of leading and scaling Professional Services organizations within the HR and payroll sector
• Excellent Executive-level communication, interpersonal, team management and leadership skills, with the ability to build and inspire high-performing teams
• Demonstrated success in driving revenue growth and enhancing profitability
• Strategic thinking and business acumen, with a deep understanding of SaaS pricing models and financial metrics
• Deep understanding of customer-centric business models and a commitment to delivering outstanding customer experiences
• Excellent communication and interpersonal skills, capable of engaging effectively with all organizational levels
• Strong analytical and problem-solving abilities, employing a data-driven approach to decision-making
• Robust operational mindset with experience in leading value streams that deliver exceptional customer outcomes
• Ability to inspire and motivate teams at all levels, fostering a shared vision and commitment to excellence
• Capacity to think and act strategically, proactively addressing challenges and opportunities
• Proven ability to demonstrate an innovative and entrepreneurial mindset through past experiences
• Strong writing and presentation skills, effectively conveying complex ideas and strategies
• Professional Services in the Human Capital Management or Workforce Management industry is a plus but not required