Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Telecommunications Engineer II

AT UKG
UKG

Telecommunications Engineer II

Noida, India

The Telecom Engineer II is responsible for providing advanced technical and operational support around Telecommunications and Contact Center environment. Daily responsibilities include customer interaction, design, documentation, system admin, report analysis, implementation and troubleshooting of the infrastructure and integrations.

Primary/Essential Duties and Key Responsibilities:

Monitoring telephony platforms to capture telecom infrastructures health and performance to insure network stability.

Provides hands-on assistance and troubleshoots telephony failures and service issues for Ultimate Software employees.

Coordinates third-party maintenance for telecom hardware, software, and telecommunications services.

Want more jobs like this?

Get jobs in Noida, India delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


Assists with defining global strategy for voice technologies including Cloud Telephony, VOIP, call center solutions, call distribution, public/private access methods, communication protocols and standards.

Prepares and maintains telecom infrastructure documentation of topology, device/system configurations and dial plan.

Performs the decom of legacy telecommunications infrastructure.

Maintain and update voice portals for carriers including call routes for DIDs, and Toll-Free Numbers.

Required Qualifications:

2-3 years' experience with telecommunications network design, architecture, and support.

Must have hands-on telephony experience in support of enterprise PBX systems with the ability to troubleshoot, analyze and remediate common issues including support of

SBC's, SIP, VoIP telephones, etc.

Considerable knowledge and experience working with SIP/RTP/WebRTC protocols

Considerable experience with Contact Centers (on-prem and cloud-based), including Salesforce CRM, ServiceNow, WFM/WFO, Display Boards and reporting tools.

Ability to participate on a On-Call rotation

Experience with formal change management

Knowledge of wire shark or similar products required

Understanding of Agile methodologies, such and Kanban or SCRUM

(Experience, Education, Certification, License and Training)

Bachelor's Degree in IT Related program or relevant experience

Previous experience supporting call center environments required

Previous experience inspecting network traffic from a voice perspective a plus

Preferred Qualifications:

RingCentral and NICE inContact product experience and/or relevant experience in key competitor offerings are preferred.

Demonstrated ability to implement, drive and track projects.

Experience in IVR/Speech Recognition, Scripting, Self-Service, Call Routing, Workforce Management, Call Recording is a plus.

Client-provided location(s): Noida, Uttar Pradesh, India
Job ID: ukg-893378634098
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program