Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

• Complete daily balancing and reconciliation of tax liabilities between payroll and tax systems.
• Generate daily payments for tax liabilities managed in Mastertax, ensuring timely submission to the bank and agencies.
• Conduct quarterly/annual balancing and reconciliation of tax liabilities to MasterTax liabilities and payments.
• File assigned quarterly and annual tax returns and electronic media, generated from Mastertax software, in accordance with agency specific guidelines.
• Prepare and communicate quarterly tax variance and refund information to clients.
• Prepare and file appropriate client tax agency EFT registrations, Federal E-file registrations and reporting agent authorizations.
• Research tax notices submitted by clients for assigned agencies and communicate effectively with clients to resolve.
• Assist with review of client tax amendment requests and generation of return as needed.
• Ensure compliance and accuracy while maintaining up-to-date knowledge of tax issues related to Federal, State and Local tax compliance.
• Manage Salesforce cases in a timely manner, addressing any concerns and maintaining effective communication with clients and partners.
• Assist with reconciliation and entry of new client balances against documentation and preparation of correspondence to assist new clients with transition.
• Research problems and out of balance situations. Interact with Payroll Services staff and other internal departments, as applicable, to answer questions and resolve issues.
• Support Tax Compliance team with testing of new system releases and client communications
• Assist with analytical review of client tax variances and drive ongoing improvements with system development and client education
• Support education of clients and Payroll Services team representatives with tax related questions.
• Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment.
• Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments.
• Participate in initiatives to improve Payroll Services Tax processes and rollout new technology internally.
• Work on stretch assignments and other duties as assigned

• 1-2+ years' USA payroll and multi-state and/or local tax filing experience
• Experience with Microsoft Office applications with emphasis on Excel
• Ability to troubleshoot for simple to moderate problems with tools and software the team uses regularly

• Bachelor's degree in Business, Accounting, Finance, Computer Science or a related field or equivalent work experience
• Experience working directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint
• Previous experience with Mastertax or similar tax processing software
• American Payroll Association certification (CPP or FPC)
• Highly collaborative and strong problem-solving skills
• Self-starter with minimal supervision
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to exercise judgment within broadly defined practices in selecting methods and techniques for obtaining solutions