About the Team

The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.

About the Role

We are seeking a highly motivated Sr Technical Program Manager to join our team. In this role, you will have the opportunity to be part of a dynamic team, driving the lifecycle of product development and contributing to the successful delivery of our SaaS-based products. Leveraging your strong communication skills, technical expertise, and leadership abilities, you will collaborate with / and drive cross-functional teams to the delivery of product releases and other projects and programs, while also fostering a culture of excellence and collaboration.

• Value Stream Management: Driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction
• Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Drive and Leverage cross-functional teams through strong communication and negotiation skills, effectively collaborating with stakeholders to for consensus and alignment on objectives, scope, and deliverables, and consistently advocating for the best interests of the organization while maintaining positive relationships
• Technical Acumen: Apply your experience with software development processes to guide project planning and execution, ensuring adherence to best practices and standards
• Reporting & Management: Develop, Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles
• Stakeholder Communication: Collaborate with internal and external stakeholders, including product managers, engineering teams, QA, and customer support, to facilitate communication and ensure clarity of expectations
• Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them
• Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices
• Timely Delivery with Quality: Managing cross-team dependencies and ensuring that deliverables meet quality standards and align with committed timelines
• Outcome Based Thinking: Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution
• Service Ownership: Embrace all facets of program initiatives and take ownership from inception to completion

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5 years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects
• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously
• Good understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps
• Able to perform in a hybrid-office role, requiring three or more days per week in the office

Preferred Qualifications

• Master's degree in Computer Science, Engineering, or a related field
• Experience with large-scale SaaS-based environments
• Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes
• Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
• Experience with Aha!, JIRA, Confluence, PowerBI

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $96900to $139300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers