Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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UKG is seeking an energetic, customer-focused individual ready to join our Customer Experience organization as a Project Manager. The Project Manager is responsible for planning, managing and successfully implementing new products for UKG customers. Qualified candidates will have solid experience managing complex HCM/WFM projects simultaneously, some with multiple phases and are experienced in effectively communicating and negotiating resource, cost, and timeline with our internal and external customers. Qualified candidates will exercise leadership and organizational management skills to ensure all assigned project deliverables have the highest quality within agreed upon time and cost estimates.
• Facilitate project discovery sessions with all client business representatives and UKG project team members
• Identify, develop, and communicate project work plans, scope, timeline, and project resourcing requirements
• Manage and drive issues to closure
• Perform risk management to minimize and mitigate project risks
• Set and manage customer expectations of project deliverables then communicate, as needed, to meet changing situations
• Use appropriate change control to manage change in project scope and schedule
• Prepare, coordinate, and lead meetings between customers and appropriate internal resources
• Enforce project standards to ensure deliverable quality
• Ensure that both customers and team members are meeting their project commitments to ensure a successful customer launch
• Must be comfortable in uncomfortable situations and conversations.
• Maintain adherence to UKG implementation methodology and processes
• Manage the project plan, issues list, and other supporting documents throughout the project to maintain client expectations and project milestone success
• Manage the financials of the project, invoicing of delivered services, and resolution of any financial disputes
• Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores
• Assist with other initiatives to evaluate and drive customer satisfaction
Basic Qualifications:
• 3+ years of project management work experience in a customer-facing enterprise software implementation/technical environment
• Experience managing high volume and highly complex customer facing software implementation projects
• Experience in a SaaS environment a plus leading complex/strategic clients
• Ability and willingness to travel up to 25% as needed
Preferred Qualifications:
• Strong leadership skills with ability to work as part of a project team as well as mentor others
• Ability to deal with ambiguity and adapt to meet changing scope and resource situations.
• Strong analytical skills and experience scheduling, preparing presentations and status reports in addition to superb written and oral communication skills
• Broad knowledge of HCM or WFM industry
• Bachelor's Degree
• PMP Certification
#LI-REMOTE
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $76,500 to $110,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers