Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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We are looking for a bold, innovative, strategic individual to join Strategic Advisory Solutions within GSO - Employee Experience. You will serve as a thought leader within the Global Services Organization and have primary responsibilities in the Advisory Services program with additional responsibilities collaborating in programs such as Release Readiness, Onboarding/Everboarding, Field Readiness, tool innovation, and process improvements.
This role actively partners with multiple areas of the organization to impact the support and implementation of the customer and employee experience. Advisors work to empower various teams across the organization by providing the right level of advisory services and coaching to ensure success in customer implementations and product support while providing funtional knowledge to various company initiatives. Having a people first mentality and big picture strategy is critical to our success.
Primary Responsibilities
• Provide product support via ServiceNow case management system
• Facilitates forums and cohorts to provide best practice, support, and role-based knowledge sharing to services teams, including but not limited to Ready TLM and related tools and processes/methodology.
• Responsible for providing the services organization with the information, content, expertise, and tools to help UKrewers deliver and support UKG products and methodology more effectively
• Create and deliver content, documentation, and tools to enhance various roles in the Services organization to provide insight and the ability to deliver on company business goals including building client relationships, identifying client needs, how company products and services can meet client needs and delivering on opportunities within their accounts
• Collaborate with multiple teams to provide SME level knowledge and guidance on creation, improvement, and field readiness of organizational initiatives
Qualification:
• Self-starter able to work with minimal supervision
• Ability to see big picture and prioritize accordingly
• 3+ years of professional experience in a functional or technical role implementing or supporting a UKG product
• Expert level product knowledge in Ready TLM and integrated product/project knowledge
• Baseline competency level of other UKG product and features preferred
• Experience providing coaching and mentoring to peer groups/persons
• Clear and concise in communicating information
• Must be consultative, organized, detail-oriented, accurate, and responsive
• Ability to work independently, balancing multiple priorities to drive results
• Stays current on all new product capabilities and understand how to use them
• Ability to work independently and balance multiple priorities
• Driven to present solutions, not just problems
• Ability to work independently, participate in teams, and assist others as needed
• Ability to understand current business state, immediate issues
• Ability to influence teams to keep the overall internal/external customer experience forefront
• Open to implementing and following new ideas in an evolving role.
• Flexibility to travel as needed up to 25%
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com