Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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The Sr. Service Support & Team Specialist has the responsibility of managing the day-to-day activities. Mentoring people, monitoring processes and insuring technology is leveraged to exceed customer SLAs is required. Must actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Must have the ability to manage difficult customer communications and ability to build strong working relationships both internally and externally. This position will operate under the direction of the Manager.
Duties and Responsibilities:
• Ensure that all processes are executed appropriately and in a timely manner
• Operates as the subject matter expert and provide functional direction in the all areas for issue resolution
• Continuously looks for improvements in operational processes and designs and is responsible for implementing those initiatives
• Optimizes the contribution of the team through coaching and mentoring
• Manage effective internal/external customer relationships
• Assist in the work load management and prioritization of day to day duties and projects
• Attend and/or lead recurring service calls, business reviews and project de-briefs for assigned customers
• Serves as first point of escalations and acts as a technical resource for the team
• Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties and internal team
• The Team Lead's dominant responsibilities are project management, tracking and supporting the team on key deliverables
• Performs other duties as assigned by manager
Basic Qualifications:
• Knowledge of US and Canadian payrolls required, • 6 or more years UKGPro experience, including SQL and advanced BI skills
• Proficient using the Microsoft Office Suite software, Outlook, Word and Excel
Preferred Qualifications:
• Ability to collaborate effectively with a diverse group of individuals at all organizational levels.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, analytical skills, manage priorities
• Strong interpersonal skills
• CPP, FPC preferred
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $59,400 to $79,650, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers