The Sr Payroll Representative performs payroll-related functions, including processing, tax compliance, review of automated timekeeping systems and payroll reporting in a multi-site, multi-state, high-volume environment. The Payroll Representative also provides exceptional customer service.

Duties and Responsibilities:
• Performs payroll-related functions, including but not limited to payroll processing, file imports, audits, and maintenance in a timely manner. Payroll Processing Subject Matter Expert (SME)
• Develops and adheres to SSAE16 requirements and is accountable for compliance of each task performed
• Payroll Processing and UKG Pro SME and assist Manager/TL with escalations
• Leads Year End conversations and processes with customers and being SME for other Representatives/teams
• Leads and coordinates Quarter End and Open Enrollment assistance and task execution for customers
• Leads recurring customer calls and serves as point of contact for projects, tasks or issues
• Responsible for mentoring other Payroll Reps in Managed Services
• Builds strong partnerships with customers and provides exceptional customer service
• Proactively identifies areas of customer dissatisfaction and proposes/implements solutions after coordinating with Team Lead or Manager.
• Assist with special projects/business initiatives and new client implementations as requested.
• Promotes and inspires cross-team collaboration

This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office and WFH and 2 days.

Basic Qualifications:
• 3+ Years of UKG Pro payroll processing experience
• Proven ability to analyze and resolve problems through effective customer service interface and communication
• Completed UMS Payroll Badge
• Proficient use of the Microsoft Office Suite of software (Outlook, Word, and Excel)

Preferred Qualifications:

• Associate's degree or equivalent, 3 to 5 years related experience, or equivalent combination of education and experience

• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diverse set of individuals at all organizational levels
• FPC/CPP Certification

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

USA Pay Transparency:

The pay range for this position is $50,400 to $72,400, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers