Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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Company Overview: UKG is an Industry leader in workforce management (WFM) and payroll processing solutions committed to delivering exceptional services and experiences to our clients across the Globe. As a leader in WFM, we prioritize innovation, efficiency, and customer satisfaction. We are currently seeking a dynamic and experienced professional to join our team as the LATAM and US Payroll Snr Manager
Job Summary: The Snr Manager will be responsible for overseeing the end-to-end payroll processes within North and South America regions and ensuring a seamless and positive customer experience for our clients. This role requires a strategic leader with a strong background in payroll management, a deep understanding of customer experience, and the ability to drive continuous improvement initiatives.
Key Responsibilities:
Oversee and manage the entire payroll process for the NASA region, ensuring accuracy, compliance, and timeliness.
Collaborate with internal teams, external vendors and payroll service providers to streamline processes and implement best practices.
Stay updated on regional payroll regulations and compliance requirements.
Develop and implement strategies to enhance the overall customer experience for clients in the NASA region.
Lead and mentor a team dedicated to delivering outstanding customer service, addressing client inquiries and resolving issues promptly.
Implement and monitor customer satisfaction metrics to identify areas for improvement.
Identify opportunities for process optimization and automation within the payroll and customer experience functions.
Collaborate with cross-functional teams to implement improvements and drive operational efficiency.
Regularly assess and update standard operating procedures to ensure alignment with industry best practices.
Work closely with finance, HR, and other relevant departments to ensure seamless integration of payroll processes.
Collaborate with Product and Engineering teams to leverage technology for improved customer experience and payroll efficiency.
Develop and maintain relevant dashboards and reports to track key performance indicators related to payroll and customer experience.
Utilize data-driven insights to make informed decisions and drive continuous improvement.
Qualifications:
Extensive experience in payroll management, particularly in NASA
Strong leadership skills with a proven track record of managing successful global teams.
Excellent analytical and problem-solving abilities.
Outstanding communication and interpersonal skills.
Relevant certifications, experience, or degrees in finance, accounting, or related fields.
7-10+ years of experience with direct experience working for a high-growth technology company.
Bachelor's degree from accredited school (MBA preferred).
Experience in global payroll models with current knowledge of key players, service models and core offerings, and needs of NASA based payroll clients.
Strong executive presence and demonstrated leadership skills, great judgment, superior analytical skills, and ability to effectively present to large and small groups.
Proven ability to influence C-level executives while balancing competing priorities between external partners and internal teams.
Ability to build and maintain strong relationships with key internal and external stakeholders.
If you are a results-oriented leader with a passion for payroll excellence and customer satisfaction, we invite you to apply for this exciting opportunity to contribute to our company's success in the region.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com