Description
Job Summary:

The Senior Garnishment Administrator is responsible for supporting Garnishment Services in providing world class support and timely processing for UKG's customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to manage the inventory for the team to ensure compliance which includes case assignment and monitoring of status, providing second level support and subject matter expertise, garnishment case processing and auditing, training, process improvement and backup assistance.

Essential Duties and Responsibilities:

Second Level Support:
•Serve as first point of escalation by investigating and providing timely responses to team and customer escalated items
•Subject Matter Expert (SME) in wage attachments and relevant systems (Salesforce, GWO, UKG Pro/UltiPro and UTE/SSP)
•Coordinate, deliver and participate in team training
•Assist in the transition to service of new wage attachment clients to ensure a successful customer experience
•Documenting system and operational issues in a way that can be tracked and shared
•Assist in the onboarding of new hires
•Audit Legends for accuracy and relevancy
•Attend/facilitate customer calls if needed

Garnishment Admin Inventory / Case Assignment and Team Backup Assistance:
•Manage inventory of cases for the PODs
oMeet specific team daily / weekly goals and SLAs
•Assisting with processing and/or auditing work for other Garnishment team members needing assistance to meet SLAs
•Leverage reporting to publish SLA metrics for the team as required
•Other tasks as assigned by management
•May be assigned a customer base

Standard Operating Procedures and Training Materials
•Actively review internal processes for optimization and share recommendations with Leadership
•Being consultative with the leadership team on process and efficiency initiatives
•Drive focus for clients with non-standard business practices to improve SLA's
•Shadow team to ensure compliance to SOPs
•Partner and collaborate with EEC specialists, Garnishment Services management and other internal partners to resolve issues as required
•Assist with additional documentation as assigned
•Assist in the roll out and adoption of new processes and procedures

Additional responsibilities:
•Raise visibility of concerns to leadership
•Promote and inspire cross team collaboration, including other internal workgroups
•Display leadership, encourage team to perform to the best of their ability and be a positive influence among the team
•Act as Team Lead backup
•Assist with resolution of reconciliation items and exceptions as needed
•Create reports for external and/or internal customers as assigned
•Proactively seeks to prevent future issues
•Additional duties and special projects as assigned

Interpersonal Skills:
•Ability to work well under stress and handle difficult or sensitive situations
•Ability to adapt in a rapidly changing environment with changing job requirements
•Strong attention to detail and adherence to deadlines
•Demonstrates good judgment and models highest levels of professionalism and team work
•Excellent organizational, communication and interpersonal skills
•Ability to multi-task and follow through on commitments
•Ability to work independently with excellent prioritization skills
•Effective at handling difficult and/or escalated situations

Qualifications
•Bachelor or equivalent and four to five years of related experience, or equivalent combination of education and experience.
Preferred Qualifications:
•Working knowledge of UKG Pro is a plus
•Advanced knowledge of US and Canadian Garnishment / Payroll laws.
•FPC or CPP is a plus

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.