UKG is seeking an experienced Sr Business Systems Analyst to join our dynamic Digital team to play a key role in supporting and transforming our enterprise systems landscape. This role provides an opportunity to partner with UKG business functions to analyze business requirements and understand desired outcomes. As a Sr Business Systems Analyst, you will be responsible for the design, development, testing and deployment of system enhancements and new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must possess experience conducting requirements elicitation, writing user stories, creating solution designs, and building and testing system solutions that meet the business need. Strong analytical skills, problem-solving, communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success.

About the Role:

Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents.

Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities.

Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling.

Software Development: Build, test, and implement clean, efficient, and maintainable solutions based on UKG requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements.

Testing: Build testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance.

Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability.

Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed.

Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements.

Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality.

Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams.

Mentorship: Provide technical mentorship and guidance to junior engineers, fostering a culture of learning and growth mindset.

Service Health and Quality: Maintain the health and quality of services and incidents, proactively identifying and resolving issues. Utilize service health indicators and telemetry for action and provide recommendations to optimize service performance. Lead and conduct thorough root cause analysis and drive the implementation of measures to prevent future recurrences.

Agile Practices: Keep abreast of Agile/Scrum best practices and new trends including delivery through a DevOps Model. Take ownership of the work from requirements to design, development, testing, deployment and maintenance of solutions in production.

Documentation: Properly document new features, enhancements or fixes to the product and contribute to training materials.

Innovation: Stay current with emerging technologies and industry trends, advocating for their adoption where appropriate to drive innovation and productivity enhancement within Digital and Business teams (E.g., CoPilot, GenAI).

Basic Qualifications:

-Bachelor's degree in Computer Science, Business Administration, Engineering, or equivalent practical experience

-3+ years of business systems analysis or professional software development experience.

-3+ years of global ERP experience, including understanding of several of the following Financial processes: order-to-cash, procure-to-pay, fixed assets, general ledger accounting, treasury, security roles, and revenue recognition.

-2+ years working with Microsoft Dynamics 365 Finance & Operations ERP

-Solid understanding of Microsoft Dynamics 365 F&O capabilities, tools, and best practices to be effective at production support and maintenance

-Experience with agile development practices and DevOps principles.

Preferred Qualifications:

-Familiarity with any of the following systems: D365 F&O, FastPath, Blackline, Oracle EBS, Salesforce, SK Global Treasury Automation Suite, Thomson Reuters OneSource, Exflow AP Automation, Zoura RevPro

-Experience with foundational data, such as Accounts and Contacts

-Microsoft Dynamics 365 F&O certification

-Familiarity with ServiceNow or a similar ITSM tool

-Familiarity with CI/CD pipelines and test automation tools.

-Commitment to continuous learning and professional development

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $88,000 to $127,500, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers