Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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The Team Lead has the responsibility of managing the day-to-day activities. Mentoring people, support processes and technology that will improve the operational performance of the team. Must have the ability to manage customer escalations and build strong working relationships both internally and externally.
This position will operate under the direction of the Manager
• Ensure that all processes are executed appropriately and in a timely manner
• Operates as the subject matter expert
• Continuously looks for improvements in operational processes
• Contributes to coaching and mentoring the team
• Assist in managing the workload and ensuring coverage in the event of unexpected absences
• Serves as first point of escalation and as technical resource to the team
• Work with Implementation team to vet out new clients and help with resource planning.
• Attend and/or lead recurring service calls, business reviews and project de-briefs for assigned customers
• Performs other duties as assigned by manager
• Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties and internal team
• Team Lead's dominant responsibilities are project management, tracking and supporting the team on key deliverables.
Qualifications:
• Knowledge of US and Canadian payrolls required
• 5 or more years UKGPro experience including advanced SQL and BI Skills
• Proficient using the Microsoft Office Suite software, Outlook, Word and Excel
• Ability to collaborate effectively with a diverse group of individuals at all organizational levels.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, analytical skills, manage priorities
• Strong interpersonal skills
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com