With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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As an Analytics Consultant for UKG, you will be called on to perform various projects utilizing analytics technologies including Cognos, SQL, and Birt. Projects require specific UKG product knowledge and advanced analytics, testing, and design skills. You act seamlessly as a Business Analyst, Project Manager, and Technical Specialist during engagements. You are the subject matter expert responsible for successfully implementing all phases of your project directly with UKG customers, typically without project management involvement. Performance is generally measured by delivery of agreed-to solutions within budgeted hours , time to resolve timeframes and customer satisfaction scoring.
This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US Based UKG office
Duties and Responsibilities:
• Coordinate and perform all phases of UKG's service request methodology, without project management
• Provide subject matter expertise and best practice to the customer in system or technology design
• Track, manage, and oversee resolution of open service request projects within time to resolve standards achieving high customer satisfaction scoring
• Proactively communicate with customers and/or vendors to keep them apprised of project status and ensure they are on track with assigned responsibilities
• Work collaboratively with customers, vendors and team members to deliver UKG excellence
• As a senior team member, aid in the creation of new outcomes using technology, provide mentorship to junior employees and participate in special projects
• Assist Sales, Presales, or Services teams with discovery and hours scoping
As an Sr. Analytics Consultant, the following is typical in a customer engagement:
• Consult with the customer to understand their specific needs and design the report or dashboard
• Develop the report or dashboard to specifications and perform all required internal tests
• Educate the customer on testing procedures and hold them accountable to completion
• Work with the vendor, where applicable, to release the report or dashboard into production
• Support the customer during the warranty period and close the project
Basic Qualifications:
• 3+ years of customer consulting and report development experience
• Experience in database querying, relational data models, data warehouse concepts, file management, and cloud technology
• Ability to travel up to 25%
Preferred Qualifications:
• Bachelor's Degree in Computer Science, Information Systems or related field or equivalent experience
• Experience with UKG PRO, UKG PRO WFM, UKG READY or other HCM software
• IBM Cognos, PowerBI and/or Eclipse BIRT
• SQL experience
• A self-directed team player: collaborative, seeks input, accepts and incorporates feedback from others and freely aids team members
• Strong time management and organizational skills to deliver on multiple projects under tight deadlines
• Excellent communication (written and verbal), customer service and consulting skills
• Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources
Where we're going:
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer:
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
The pay range for this position is $78,800 to $113,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers