Specialty Support Representative- Weston, FL Location

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

• Oversee and manage the accurate and timely processing of customer payments for taxes, garnishments, and employee salaries.
• Independently resolve customer payment issues and escalations.
• Manage specific book of business for exception payments processing.
• Regularly follow up with customers to confirm payment statuses and recover overdue payments while maintaining positive customer relationships.
• Contact customers via phone, email, and case correspondence to collect outstanding funds.
• Facilitate best practice trainings for customers and internal partners.

• Business experience: 3-5 years of operations and customer service-related experience within the banking, accounts receivable, payroll, or collections industries.
• Excellent verbal, written, and interpersonal skills.
• Exercise sound judgment and decision-making skills in ambiguous situations.
• Serve as the main point of contact for handling and troubleshooting high-risk cases/customer escalations.
• Intermediate to advanced Microsoft Office skills, including Microsoft Excel.
• Ability to navigate multiple applications and computer systems efficiently.
• Adaptability and ability to prioritize work, meet deadlines, and achieve department-specific goals.

• Highly motivated and team oriented.
• Strong communication skills.

• Extremely detail-oriented with strong organizational and follow-up skills
• Excellent problem-solving skills.

• Excellent customer service skills.
• Excels in a fast-paced and evolving environment.
• Proven experience with managing multiple high priority deliverables
• Proven leadership abilities and experience in mentoring and developing team members.