The Specialty Support Representative, Employee Pay Services, is responsible for providing world class support and timely payment processing for UKG's customers who utilize our Employee Pay product offering. The ideal candidate will have a good understanding of payroll and banking processes, and provide exceptional customer service to new and existing customers. The candidate must have a commitment to meeting deadlines and must be comfortable working under pressure.

Duties and Responsibilities:
• Providing world class support and responding to all customer inquiries within service level agreements for our Employee Pay offering.
• Facilitating stop payment and ACH Reversal requests with the bank on our customers' behalf.
• Meeting required internal and external deadlines based on bank cutoff times.
• Responsible for notifying and partnering with customers to resolve urgent payroll funding matters.
• Monitoring for, researching and resolving payroll exception items.
• Resolving check verification calls from check cashing institutions
• Partnering with various internal departments to research and resolve Employee Pay-related inquiries.
• Assisting other internal departments with the setup and launch of new Employee Pay clients.
• Assisting with training other personnel on best practices.
• Generating reports for external and internal customers.
• Providing input and recommendations for new processes and policies in order to improve efficiencies and the customer experience.
• Additional duties to be assigned

Basic Qualifications:
• 1-2 years UKG Pro Core customer service experience
• Exceptional computer skills
• Excellent organizational, communication, and interpersonal skills.
• Excellent analytical skill set with the ability to think outside the box to solve problems.
• Strong attention to detail and adherence to deadlines.
• Ability to multi-task and follows through on commitments
Preferred Qualifications:
• Bachelor's degree in Accounting, Finance or a related discipline preferred.
• FPC or CPP Certification
• An ability to work well under stress in a rapidly changing environment with changing job requirements

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $33,400 to $48,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers