Company Overview:
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the role:
We are seeking a Specialty Support Representative to join our dynamic team, supporting UKG's COBRA Administration product. As a Specialty Support Representative, you will be the primary point of contact for customers requiring assistance with COBRA, ensuring they receive exceptional service and solutions tailored to their needs. Your role will involve troubleshooting complex issues, providing detailed product information, and collaborating with cross-functional teams to enhance customer satisfaction and product performance.
This is a hybrid role. The employee will be expected to work onsite 3 days/week at UKG's Lowell, Massachusetts, Weston, Florida, or Indianapolis, Indiana office
Duties and Responsibilities:
• Provide Support for our Clients and Partners that utilize our COBRA administration product
• Assist clients and partners in understanding Federal COBRA laws and regulations
• Assist clients and partners on system navigation and understanding the integration between UKG Ready and our COBRA Platform
• Respond to emails and cases within SLA. Recipients of these communications include COBRA Admins, COBRA members, Carriers, Brokers, Partners and internal stakeholders
• Other tasks include audits to ensure carriers have processed requests, that clients have reviewed QE's within federal timeframes and members payments have been received on time and in full
• Excellent project management execution for Open Enrollment projects on all assigned accounts
• Troubleshooting technical errors and reviewing data received and process by the COBRA platform
• Strong execution on all stretch assignments and trainings that are assigned
Basic Qualifications:
• 2+ years of professional experience in a customer support or implementation type role
• Experience working in a SAAS or managed services environment
• Exceptional communication and follow up skills with a strong attention to detail
• Bachelor's degree or equivalent experience
Preferred Qualifications:
• Experience with COBRA Administration
• Proficient in UKG Ready
• Proficient in Salesforce
• Must be proficient with and adopter of new technologies
• Takes ownership and proactively addresses challenges and opportunities
• Ability to work both independently and collaboratively in a fast-paced environment with ability to prioritize and multi-task
• Strong sense of urgency accompanied by strong organizational skills
Where we're going:
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer:
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this position is $34,400 to $49,450 USD , however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers