Services Operations Specialist I

Job Description:

The Customer Service Representative (Service Operation 1) plays a critical role in providing exceptional service to our customers. This position is responsible for handling service requests and ensuring the timely delivery of quotations. As a customer-facing role, you will be the primary point of contact for clients and must maintain a high level of professionalism and customer satisfaction.

Key Responsibilities:

1. Customer Interaction: Act as the first point of contact for customers seeking service assistance.
2. Service Request Handling: Receive service requests from customers via various communication channels, such as phone, email, or online portals.
3. Product Expertise: Develop an in-depth understanding of UKG products, their features, and their functionalities. Stay up-to-date with product updates and changes.
4. Functional Knowledge: Possess a comprehensive understanding of how UKG products integrate with various HR and workforce management processes. Be able to provide expert guidance on best practices and solutions.
5. Customer Environment Awareness: Gain insights into each customer's unique environment, including their organizational structure, processes, and challenges. Customize support based on
6. Technical Troubleshooting: Assist customers in resolving technical issues and product-related problems. Troubleshoot and diagnose issues efficiently.
7. Quotation Delivery: Collaborate with the relevant departments to generate accurate quotations for the requested services.

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous 2-4 years of experience in a customer service or customer-facing role.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and tools.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy in documentation.
• Ability to work effectively in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Knowledge of the company's products and services (training provided).
• Ability to handle high-stress situations with professionalism.