Job Summary: The Customer Service Representative (Service Operation 1) plays a critical role in providing exceptional service to our customers. This position is responsible for handling service requests and ensuring the timely delivery of quotations. As a customer-facing role, you will be the primary point of contact for clients and must maintain a high level of professionalism and customer satisfaction.
Key Responsibilities:
1. Customer Interaction: Act as the first point of contact for customers seeking service assistance.
2. Service Request Handling: Receive service requests from customers via various communication channels, such as phone, email, or online portals.
3. Quotation Delivery: Collaborate with the relevant departments to generate accurate quotations for the requested services.
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Qualifications and Skills:
• High school diploma or equivalent (Bachelor's degree preferred).
• Previous 2-4 years of experience in a customer service or customer-facing role.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and tools.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy in documentation.
• Ability to work effectively in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Knowledge of the company's products and services (training provided).
• Ability to handle high-stress situations with professionalism.
This job description outlines the key responsibilities and qualifications for the Service Operation 1 position. The successful candidate will be expected to provide outstanding customer service, handle service requests, and ensure the prompt delivery of quotations to meet customer needs and expectations.
QUALIFICATION:
Qualifications and Skills:
• High school diploma or equivalent (Bachelor's degree preferred).
• Previous 2-4 years of experience in a customer service or customer-facing role.
• Strong communication and interpersonal skills.
• Proficiency in using customer service software and tools.
• Excellent organizational and time management abilities.
• Attention to detail and accuracy in documentation.
• Ability to work effectively in a fast-paced environment.
• Problem-solving and conflict resolution skills.
• Knowledge of the company's products and services (training provided).
• Ability to handle high-stress situations with professionalism.