Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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About the Team
The Value Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.
About the Role
We are seeking an experienced Technical Program Manager to help lead our Release Management function. This role is critical in delivering innovative UKG Pro Suite capabilities through consistent and predictable releases while maintaining secure and high-quality standards. The ideal candidate will have a strong understanding of the Software Development Life Cycle (SDLC) in a SaaS environment, experience with CI/CD practices, and a background in transitioning from traditional waterfall methodologies.
Responsibilities
Develop and manage end-to-end release processes, timelines, and deliverables to ensure high-quality, on-time product launches.
Collaborate closely with engineering, product, and TPM teams to coordinate and align release plans, priorities, and dependencies.
Utilize JIRA expertise to streamline and optimize release tracking and reporting processes.
Proactively identify and address potential risks in release plans, working with appropriate stakeholders to implement mitigation strategies.
Establish and maintain release health dashboards to provide real-time visibility into release status and deliverables.
Drive continuous improvement of release management processes through feedback loops and metrics analysis.
Facilitate cross-functional collaboration and communication to ensure smooth execution of release plans.
Requirements
Bachelor's degree in Computer Science, Engineering, Information Technology or a related field (or equivalent experience).
3+ years of technical program management experience, with a focus on release management in a SaaS environment.
Strong understanding of SDLC, CI/CD practices
Advanced proficiency in JIRA and other project management tools.
Proven track record in managing complex, multi-team release cycles.
Excellent communication and interpersonal and collaboration skills, with the ability to drive alignment across diverse teams.
Experience in risk management and mitigation strategies within software development projects.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Perform in a hybrid-office role, requiring three or more days per week in the office.
Preferred Qualifications
Experience with enterprise-level SaaS products.
Certifications in project management (PMP, PRINCE2) or agile methodologies (CSM, SAFe).
Familiarity with release management tools and frameworks for planning, tracking, and coordinating releases e.g. JIRA, Confluence, GitHub, TestRail, PowerBI
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this position is $96,900 to $139,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers