The Enterprise Technology Delivery Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) Digital organization, is responsible for serving a portfolio of value streams that deliver services and capabilities for our internal customers. Our team provides a full range of technical program and project management services focusing on accelerating the delivery of business value, while driving innovation, continuous improvement, and customer satisfaction.

About the Role
We are seeking a highly motivated Technical Program Manager to join our team. In this role, you will have the opportunity to be part of our dynamic team. Leveraging strong communication skills, technical expertise, and leadership abilities, you will collaborate with cross-functional teams to drive the delivery of product releases and other project and programs, while also fostering a culture of excellence and collaboration. You will work closely with experienced professionals, growing your skills through valuable hands-on experience and mentorship while also playing a vital role helping UKG achieve its goals.

Responsibilities
• Value Stream Management: Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads. Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
• Project & Program Management: Drive the definition and execution of project & program activities, including scope definition, planning, scheduling, tracking, risk management and reporting. Work closely with cross-functional teams to ensure alignment with project goals and timelines.
• Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
• Reporting & management: Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed. Be ready to provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.
• Stakeholder Communication: Collaborate with internal and external stakeholders to facilitate communication and ensure clarity of expectations.
• Problem solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
• Process Improvement: Contribute ideas and suggestions for process improvements and optimization initiatives. Actively participate in retrospectives and lessons learned sessions to identify areas for enhancement and implement best practices.

Basic Qualifications
• MBA or Master's degree in Computer Science, Engineering, Information Technology, or related field.
• Seeking an MBA with a technical and business acumen
• Flexibility to adapt work schedule to work across multiple time zones as needed
• 3 to 5 years' experience with Agile methodologies, project, and program management concepts.
• Experience creating project plans and reporting status to leadership
• Assess project velocity and keep project on track with strong communication cadence
• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.
• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment.
• Able to perform in a hybrid-office role, requiring three or more days per week in the office.

Preferred Qualifications
• Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable
• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
• Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback.
• Experience with JIRA, PowerBI, DevOps.
• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM
• Technical and business familiarities with financial systems (D365), CRM (Salesforce), enterprise data warehouse (Azure Data Lake) and infrastructure projects.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation:

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.