As a Product Security Specialist reporting into the Security Experience Team, your goal is to help customers and internal employees with both security issues related to the UKG Pro product and general IT Security issues. About the Role: Working from a case queue, you will proactively reach out to customers and internal employees to raise their awareness to security related events, feature, and configurations. Additionally, you will react to customer and employee Security questions and observations related to the use of our products and daily operations.

• Partner with various internal stakeholders in working to facilitate, isolate, qualify, resolve, or provide security solutions for problems reported by customers.

• Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response.

• Acquire, maintain, and expand knowledge related to customer configurations and product use for various products and services UKG delivers on.

• Document technical escalations intended to be sent to other teams to ensures a smooth transition of issues when issues are beyond your ability to resolve.

• Initiate Personal development and traceable efforts made to expand self-development in the Cyber Security field.

• Resolve cases through Salesforce for various security-related issues, fraud reports, password issues, etc.

• Troubleshoot HCM platform security issues with use of logs, SQL table queries and other internal tools.

• Collaborate with internal teams such as SOC, cloud engineering, IAM teams, etc. for information and action required for case resolution.

• Follow team talk tracks related to sensitive and delicate conversations

Basic Qualifications:

• Minimum of 2 years of experience in a technical support role, preferably in cybersecurity or IT support

Preferred Qualifications:

• Ability to manage multiple priorities and problem solve

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $20/hr - $28.00/hr, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers