Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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The Marketing Operations Business Systems Analyst (Salesforce Admin) will be part of the Marketing Operations Team which is responsible for supporting Marketing and Sales by maximizing efficiency and capitalizing on the full features of the Salesforce.com system along with additional integrated applications
The ideal candidate will possess a deep understanding of Salesforce.com, exhibit strong analytical skills, and demonstrate the ability to drive process improvements and system enhancements.
Main team member handling Marketing and Sales requests using ServiceNow including mass updates, report building and configuration.
Ensures compliance with Service Level Agreements (SLAs) for all assigned incidents and requests.
Gathers requirements, configures, develops, and test processes based on individual project.
Participates in the development and maintenance for new business processes that improve efficiency and enhance productivity.
Proactively seek out and identify needed system changes as well as maintaining on-going customizations of the system.
Ongoing system maintenance and configuration including but not limited to data auditing and data cleanup.
Organized and detail oriented
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Basic Qualifications:
- 2 + years of administration experience with Salesforce.com or similar CRM
- 2+ years' experience with Service Now or similar help desk request system
- 1 + year of experience Data management tool knowledge like data loader or demand tools
- College Degree or equivalent work experience
- Proficient in Microsoft Office applications
- Fundamental knowledge of marketing and sales organizations
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $60,500 to $86,950, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers