Product Support Representative

As a Product Support Representative, you will be providing front-line support to our growing customer base for our Benefits Administration product suite. This position requires strong oral and written communication skills that are delivered via e-mail and phone. The qualified candidate is a team player who is highly motivated and solution- driven. This position demands excellent time and priority management skills and the ability to handle several tasks simultaneously. This candidate will be required onsite at least 3 days per week at a UKG office location.

Duties and Responsibilities:

• Serve as the initial point of contact for customer inquiries related to Benefits Administration & Human Resources.
• Deliver exceptional support to our customers using various communication channels, such as phone, email, remote sessions, and our CRM case management system.
• Continuously acquire and expand knowledge of our product offerings, support policies, and methods of support delivery.
• Demonstrate excellent customer service skills with a proactive approach to ensure customer satisfaction.
• Cultivate strong relationships with internal stakeholders and effectively communicate with individuals at all levels of the organization using multiple communication platforms.
• Participation in on-call rotations is required to provide occasional after-hours support.

Required Qualifications:

• Experience supporting customers and/or end users within a hosted, Software as a Service offering.
• Experience with Benefit Administration systems/ product suites.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Bachelor's Degree: Business Admin, Accounting, MIS, or Human Resources preferred.
• Experience in Payroll or Human Resource environment.
• UKG HRMS Payroll Software knowledge preferred.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $41,600 to $59,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers