About the Team
The Value Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.
About the Role
We are seeking a highly motivated Product Operations Release Manager (P3) to join our team. We are passionate about cultivating an effective, outcome-focused environment that drives excellence and accelerates the customer experience. In this role you will have the opportunity to lead the planning, coordination, and execution of software releases, ensuring seamless delivery of high-quality products. This position is ideal for someone passionate about optimizing release pipelines, enhancing collaboration, and driving continuous improvement.
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Responsibilities
Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
Customer Experience: Focus on the customer experience (internal and external), with an ability to leverage a customer-centric lens to represent the customers' needs and preferences within a program or initiative.
Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
Release Planning and Coordination: Develop and maintain release schedules; facilitate release readiness reviews. Assist in leading complex, cross-function program activities, ensuring alignment with program outcomes and timelines. Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues.
Compliance and Governance: Ensure regulatory compliance; implement governance frameworks.
Cross-Functional Collaboration: Work closely with cross functional global teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions. Foster collaboration and communication among team members to achieve project milestones.
Learn and Grow: Engage in continuous learning opportunities, participate in Guilds, and be curious.
Process Improvement: Contribute to continual process improvement initiatives to enhance program delivery efficiency and effectiveness.
Risk Management: Identify program risks and issues early and assist in developing mitigation strategies. Monitor risks throughout the program lifecycle and escalate as needed to ensure timely resolution.
Requirements
Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
3+ years of experience in Release Management in a SaaS organization, with a strong understanding of Agile methodologies, project management and release management tools and concepts.
Demonstrate experience with the full release management lifecycle including scheduling, coordinating, and the management of releases across multiple environments.
Proven understanding of change management principles and practices, change control activities and change request processing.
Excellent communication, interpersonal and collaboration skills required to lead large cross functional global teams throughout the release cycle.
Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
High ownership and accountability mindset and ability to work in a fast-paced team environment
Perform in a hybrid-office role, requiring three or more days per week in the office.
Preferred Qualifications
Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
Implement systems and processes that enable informed and data-driven decision making
Develop and streamline processes to scale Release Management
Partner closely with cross functional teams to improve the overall customer experience
Practice continuous learning, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
Experience with JIRA, Confluence, GitHub, Quark, RightScale, ServiceNow, and PowerBI