Primary/Essential Duties and Key Responsibilities:
• Have strong payroll knowledge for APAC - AU, NZ, SG, HK and MO countries payrolls
• Ensure that all processes are executed appropriately and in a timely manner.
• Act as the subject matter expert and provide functional direction in all areas for issue resolution.
• Continuously seek improvements in operational processes and design and implement those initiatives.
• Optimize the contribution of the team through coaching and mentoring.
• Manage effective stakeholder relationships.
• Assist in workload management and prioritization of day-to-day duties and projects.
• Assist the Manager in evaluating direct reports and reviewing the evaluations/development plans of others.
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• Define standards and reusable approaches within the Services operations.
• Identify training needs for new or existing associates and assist the Manager in ensuring coverage for Service Teams during absences.
• Provide leadership sign-off of processing and daily activities for all Service Lines.
• Serve as the first point of escalation for all Service Line issues.
• Monitor completion of requirements and ensure compliance.
• Perform other duties as assigned by the Manager.
• Ensure daily workload and commitments are completed timely and accurately within established guidelines.
• Actively participate in resolving day-to-day issues that arise, including problems with customers, third parties, internal teams, and internal systems.
• Coordinate, deliver, and participate in team training.
• Focus primarily on project management, tracking, and supporting the team on key deliverables.
• Experience as a subject matter expert for Global payroll processes
• Ability to lead the team
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Advanced knowledge of Microsoft Office Suite, including Outlook, Word, and Excel, with skills in VLOOKUP, formulas, and data analysis.
• Ability to collaborate effectively with a diverse range of individuals at all organizational levels.
• Capability to coordinate multiple tasks simultaneously.
Experience, Education, Certification, License, and Training:
• Bachelor's degree or equivalent, with Seven to nine years of related experience, or an equivalent combination of education and experience.