Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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UKG is looking for a Payment Services Implementation Manager to join our team. They will manage a team of 10-15 Onboarding Consultants (OC) and be responsible for the successful implementation of a portfolio of customers.
Essential Duties and Responsibilities:
• Oversee a portfolio of UKG Payment Services implementations to ensure they are completed timely, compliantly and in a manner that ensures immediate and long-term customer satisfaction.
• Line Management of Onboarding Consultants (OC) including training, mentoring, guiding them on their projects, and ensuring adherence to established methodology, standards and practices.
• Develop a high-performing team that are consistently engaged, collaborative, customer focused and accountable to meet or exceed expected results.
• Support project and customer escalations, assisting the OC with troubleshooting and resolution, and taking point as a UKG customer sponsor when appropriate.
• Establish and manage the resource capacity planning for the team.
• Lead cross functional process, technology and quality improvement initiatives.
• Collaborate with colleagues across the organization including Implementation, Product Development, Operations, and Customer Success.
• Develop, track, analyze and report on key performance indicators for the team.
• Manage department wide functions that impact multiple teams.
• Other duties may be assigned from time to time.
Basic Qualifications:
• 5+ years of management experience leading project-oriented teams
• Payroll and human capital management (HCM) experience
• Background in software and service delivery as well as project methodologies.
Preferred Qualifications:
• Bachelor's degree in Business, Accounting or a related field, or equivalent work experience will be considered for the position.
• Proven experience leading a team as a business with an enterprise mindset, a focus on reducing cost, increasing capacity and productivity, setting and meeting team goals, meeting company wide goals, and providing exemplary service to customers.
• Great at building resilience and trust within your team, and coaching and developing employees for their growth and success.
• Excellent interpersonal skills - compassionate and empathic, honest and clear in direction and feedback, and collaborative.
• Proven ability to lead process improvement and business transformation projects
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $88,700 to $127,500, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers