Position Objective:
This position will support the Order Management team in the Global Finance Services team. The responsibilities will focus on booking of orders in compliance with the corporate policies and revenue recognition rules; Issuing licenses to the customer based on the sales orders processed by Order Management team; Setting up customer records. It will have frequent and regular interaction with counterparts globally within and outside of finance.
This position will be based out of UKG' Noida office in India and will report to the Supervisor - Order management who is based out of UKG' Noida office in India. Further, this position will operate during 11:30am IST through 8:30PM IST and will require the flexibility to adjust shift timings during month/quarter ends to meet the month/quarter end deliverables.
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Responsibilities:
Essential duties and responsibilities include the following. Other duties may be assigned.
• Part of Order Management & Accounts/Licensing process (Order Booking & Review, RMA bookings, Customer set up and maintenance, issuing licensing to the customer)
• Work closely with onshore stakeholders to deliver as per defined delivery standards.
• Work in collaboration with onshore team to improve and streamline the process.
• Able to think out of the box for process improvement.
• Regular check on the work which comes on daily basis and ensure all possible requests are closed ASAP
• Understand and assist with compliance, legal guidelines, licensing issues, shipping issues, contract questions and questions from Sales Operations
• Partner with international Sales Operations to improve accuracy of orders being entered
• Acts as a true team player to assist others to ensure communicated timelines are met and to work collaboratively with other local, International and US finance team members as well as certain sales, sales operations and legal team members.
Work Experience
4-7 years of experience in Order Management domain
Bachelor's degree
Excellent verbal and written communication skills
Experience in Order Management is preferred.
Strong people and customer service skills, advocate positive working relationships among internal and external customers.
Well-organized, extreme attention to detail and a self-directed individual
Advanced working knowledge of Microsoft Excel will be a plus.